Privacy Policy
This Privacy Policy explains how Formazi (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit www.formazi.com or purchase from us within the United Arab Emirates.
Information we collect
We may collect the following types of information when you use our website or place an order:
- Contact details: name, email address, phone number, shipping address
- Order details: products purchased, payment method (processed by secure third‑party providers), delivery information
- Technical data: IP address, device information, browser type, pages visited, and interaction with our website (via cookies and similar technologies)
How we use your information
We use your personal information to:
- Process and deliver your orders, including sending order and shipping updates
- Communicate with you about your orders, support requests, and service updates
- Improve our website, products, and customer experience
- Send marketing messages (only if you have opted in), which you can opt out of at any time
We do not sell your personal data to third parties.
Cookies and tracking
Our website may use cookies and similar technologies to:
- Remember your preferences and improve site functionality
- Analyse website traffic and performance (e.g., via analytics tools)
- Support advertising and remarketing (e.g., Meta/Google pixels)
You can control cookies through your browser settings. Some features of the website may not function properly without certain cookies.
Sharing your information
We may share your information with trusted third parties only as needed to run our business, such as:
- Payment processors to securely process your payments
- Courier and logistics partners to deliver your orders
- Analytics and advertising partners to help us understand and improve website performance
These partners are required to protect your information and use it only for the services they provide to us.
Data security and retention
We take reasonable technical and organisational measures to protect your personal data against loss, misuse, or unauthorized access.
We retain your information only for as long as necessary to fulfil the purposes described in this Policy and to comply with legal or accounting obligations.
Your rights
Subject to applicable UAE data protection laws, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data where it is no longer needed or if you withdraw consent (where consent is the legal basis)
To exercise these rights, please contact us using the details below.
Third‑party links
Our website may contain links to third‑party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies separately.
Contact us
If you have any questions or requests about this Privacy Policy or how we handle your data, you can contact us at:
- Email: admin@formazi.com
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date, and your continued use of the website after such changes means you accept the updated Policy.