We want you to be satisfied with your purchase from Formazi. Because we work with fulfilment partners like Zambeel and sell health, beauty, and personal care products, our return and replacement policy follows clear hygiene and partner guidelines.
Return and replacement eligibility
Because of hygiene and safety reasons, many health and beauty products cannot be returned once opened or used.
- We accept return/replacement requests only for incorrect, damaged, or faulty products.
- Products must be in their original condition, with original packaging and all accessories, to be eligible for replacement.
- Opened, used, or damaged products (unless they arrived that way) are not eligible for return or replacement.
Complaint window
- You must raise any issue related to damage, defect, or wrong item within 3 days from the date of delivery.
- After 3 days, we are unable to process complaints, in line with our fulfilment partner’s policy.
Non‑returnable items
For hygiene and safety reasons, the following are generally non‑returnable once opened or used:
- Skincare, body care, and hair removal products that have been opened or used
- Any item with broken hygiene seals, missing packaging, or visible signs of use
- Items marked as “Final Sale” or “Non‑returnable” on the product page
Change‑of‑mind, dislike of texture/scent, or personal preference is not considered a valid reason for return.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or you receive the wrong item, we will follow a replacement‑first policy, similar to Zambeel.
- You must contact us within 3 days of delivery with your order number and clear photos or videos showing the issue and packaging.
- After verification, we will arrange a replacement in accordance with our warehouse and courier processes.
In exceptional cases where a replacement is not possible (e.g., item out of stock), we may offer a refund or alternative solution at our discretion.
Return / replacement process
- Contact us at admin@formazi.com within 3 days of delivery with:
- Order number
- Product name
- Clear description of the issue
- Clear photos/videos of the product and outer packaging
- Our team reviews your request and confirms whether it is eligible under our and our fulfilment partner’s policy.
- If approved, you may be asked to:
- Keep the item in original packaging with all accessories ready for pickup by the courier, or
- Send the item to the warehouse/return address provided to you.
- Once the item reaches the warehouse and is inspected, your replacement will be processed and shipped within the standard fulfilment timeline.
Return shipping costs
- For eligible cases (damaged, defective, or wrong item), Formazi covers the cost of return or replacement shipping as per partner rules.
- For ineligible cases (change of mind, ordered wrong item, outside complaint window), we are unable to arrange returns or replacements.
Refunds
Our policy is replacement‑first for valid issues, and we generally do not issue refunds for change of mind or non‑defective products.
- If a refund is approved in special cases (for example, product unavailable for replacement), it will be processed to your original payment method or as store credit, at our discretion.
- Once processed, it may take 7–10 business days for the amount to reflect in your account, depending on your bank or payment provider.
Exchanges
- We do not offer direct product exchanges (e.g., changing from one product to another) at this time.
- If you want a different product, you may place a new order after your issue (if eligible) has been resolved.
Hygiene & safety notice
Health, beauty, and personal care products are sensitive and often come into direct contact with the skin or body.
To protect all customers and maintain strict hygiene standards, we cannot accept returns or replacements for products that have been opened or used, except where they arrived damaged, defective, or incorrect.
If you are unsure whether a specific item is returnable or eligible for replacement, please contact us at admin@formazi.com before placing your order.