Welcome to Formazi. These Terms & Conditions govern your use of our website and the purchase of products from www.formazi.com. By accessing or using our website, you agree to be bound by these Terms.
Company information
Formazi (“we”, “us”, “our”) operates this website to sell beauty and wellness products to customers in the United Arab Emirates.
If you have any questions about these Terms, you can contact us at admin@formazi.com.
Use of the website
- You must be at least 18 years old or using the website under the supervision of a parent or legal guardian.
- You agree to use the website only for lawful purposes and not to interfere with or disrupt its operation.
Product information and availability
- We try to display product descriptions, images, and prices as accurately as possible, but we do not warrant that all information is error‑free, complete, or current.
- We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
- All products are subject to availability. We may limit quantities or cancel orders where stock is not available.
Pricing and payment
- All prices on Formazi are listed in AED and include applicable taxes where required, unless stated otherwise.
- We may change prices at any time, but such changes will not affect orders that have already been placed and confirmed.
- You agree to provide current, complete, and accurate purchase and account information for all orders placed on our website.
Order acceptance and cancellation
- When you place an order on our website, you will receive an order confirmation email. This confirmation acknowledges that we have received your order but does not guarantee acceptance.
- We reserve the right to accept or decline any order, in whole or in part, for reasons including but not limited to: product unavailability, payment issues, suspected fraud, or incorrect pricing/information.
- If we cancel your order after payment has been made, we will issue a refund in accordance with our Refunds policy.
Shipping and delivery
- We currently ship orders only within the United Arab Emirates.
- Delivery times, shipping methods, and related details are described in our الشحن والتوصيل policy, which forms part of these Terms.
- Risk of loss and title for products passes to you upon delivery of the order to your specified address.
Returns, replacements, and refunds
- Returns, replacements, and refunds are handled in accordance with our Returns & Refunds policy, which forms part of these Terms.
- Due to hygiene and safety reasons, many health and beauty products are non‑returnable once opened or used, except where they arrive damaged, defective, or incorrect.
- We follow a replacement‑first approach for eligible issues, aligned with our fulfilment partner’s policies.
Intellectual property
- All content on this website, including text, graphics, logos, images, and design, is owned by or licensed to Formazi and is protected by applicable copyright and intellectual property laws.
- You may not copy, reproduce, modify, distribute, or use any content from this website without our prior written consent.
User accounts
- You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
- You agree to notify us immediately of any unauthorized use of your account or other security breach.
Limitation of liability
- To the maximum extent permitted by law, Formazi shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or purchase of products.
- Our total liability for any claim related to a product or these Terms will not exceed the amount you paid for that product.
Governing law and jurisdiction
- These Terms & Conditions are governed by the laws of the United Arab Emirates.
- Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in the UAE.